PGM's Promise
Products found to have shipped in error will be replaced at no cost to the customer.  We respect your privacy, and take great measures to safeguard your information.  All customer information is held in the strictest confidence and will not be shared or sold to an outside party.  In addition, online credit card purchases are processed through a secure server.  Orders are sent using the latest encryption software to ensure they cannot be read by a third party.

If you have any questions about the products, online orders, or privacy concerns, please contact us at info@pgmdressform.com.

Pricing Policy
Product pricing does not include shipping or freight charges, export duties (where applicable), handling/special order charges, or sales tax. These costs will be added upon checkout.  All prices are subject to change without notice.

* 9.5% sales tax will be applied to orders with California shipping address.

How to Place Your Order
- Use our online shopping cart and carefully follow the instructions.
- You can also place your orders online, by fax, or email.  Fax: (626) 338-1995.  Email: info@pgmdressform.com

Payment Methods
We accept the following forms of payment:
1. Credit Card.  VISA, MasterCard, American Express, and Discover Card      
    * All credit card purchases must be verified.  The billing address must match the credit card billing address.
2. Check and money orders. Make the payments to PGM Dress Form Inc.   

     Mail payments to:
     PGM Dress Form Inc.
     5041 Heintz St
     Baldwin Park, CA 91706

    * Include your order number on the check or money order.          
    * Purchases made by check will ship when the payment clears our bank. This is typically 7 days after we receive your
        payment.

3. Paypal.

Shipping Policy
Most items are shipped from our warehouse in Baldwin, California. We ship via UPS, FedEx, DHL, and USPS; selecting the quickest and most cost effective method.  If you request to ship via UPS or FedEx, please specify if the package is going to a residential or a commercial address. 

* UPS and FedEx cannot ship to P.O. Box addresses.

Please allow a 2-3 days processing window prior to shipment for the quality control and re-packing. Orders submitted after 2pm PST, weekends and/or holidays will have an addition 24-48 hour processing time.  During the first 24 hours window, you are free to cancel your order without incurring any additional fees.  Once you pass that 24 hours mark, PGM will charge 10% handling package charge of your order if you choose to cancel. If your order is on the way and you decide to cancel, you are responsible for all shipping costs, penalties, intercept fees from carrier as well as return fees plus 15% restock fee deducted from merchandise refund.  

We offer Next Day Air, 2nd Day Air, and 3 Day Select for all urgent orders. For such special urgent shipping request, your order  must be placed no later than 11:00 am on previous day, otherwise, it will be postponed accordingly.

International Shipping Policy

Please contact us for shipping quotes if you are located in Alaska, Hawaii, Puerto Rico, or Canada and any other international countries.  You will receive confirmation of shipment by email. 

(a) Taxes and Duties
For all international orders shipping via UPS or FedEd or USPS......, please note that you are solely responsible and obligated to pay your country's all applicable custom tax & duty or any other fees involved.  PGM is not responsible for your country tax or duty or any other fees. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agent to release your package. Please also note that in rare occasion, custom agents may delay delivery of some packages.

(b) Refused Shippments
If you decide to refuse any shipments from PGM, you are responsible for the original shipping charges to you as well as the return shipping charges, any duties, taxes and/or customs charges that are incurred on the package on both the original and returns shipments, and the cost of returning the package to PGM plus 25% restocking fee, all these amounts will be deducted from the merchandise refund.

For regular items, all returns and exchanges must have a RMA number and valid reason for return.  You are responsible for all return shipping costs.  Merchandise that you want to return must be in brand new condition and with all original packaged.  Please use the original box or proper packaging and bubble wrap the dress forms to prevent damage.  If the item appears to have been used,damaged, marked, or dirty, 25% - 50% or more restocking fee will be deducted (depending on damages).   All returns made after the allotted 5 days of delivery will automatically be charged a 25% restocking fee.

Any refund request must be with reasonable reason in written and must be submitted within five days upon delivery, and customer must return back PGM products first, upon receiving the return products, PGM will process refund accordingly, customer is responsible for the orignal outbound shipping fee and it shall be deducted from refund amount.

All refunds will be subject to 3% transaction charge fee (including last minutes cancellation or accidental order).

Damages / Lost Packages / Item shortages
PGM is not responsible for damages occurring during shipment via carrier.  We are also not liable for any loss or damages that occur after shipment delivery.  For damages found occurring during shipment transit, the customer is responsible for initiating and processing all claims directly with the carrier.  Our staff is happy to assist you in resolving any shipping problems made on our end.

Report any shortages items no later than 14 days after shipment delivery. Failure to do so will invalidate your claim.

Returns & Exchanges
We want you to be happy with your purchases. You may exchange or return merchandise within 14 days of delivery for a full refund, less shipping charges. 

Please note: all sales of PGM custom-made items or custom-made color items are final, there are no exchange, no return, no refund for any custom-made special order.
 

All returns and exchanges return must be submitted with reasonable reason through written (email to: info@pgmdressform.com ).  Once approved, we will issue RMA number. You are responsible for all return and exchange shipping costs.  Merchandise that you want to return or exchange must be in brand new condition and with all original packaged. 

We do not accept returns or exchange of either of the following:
(a) Any product(s) returned more than 7 days from the date on delivery (determinded by the tracking number);
(b) Any product(s) not in its original brand new condition;
(c) Any product(s) that is damaged, dirty, marked and used in any way.

For all return or exchange within 14 days, please use the original box or proper packaging and bubble wrap the dress forms to prevent damage from return transit. If we receive it item damaged, a restocking fee of 25% - 50% or more will be applied (depending on damage).  If the item appears to have been used or marked or dirty, 25% - 50% or more restocking fee will be deducted. If the product is returned within requested time frame and the product is in good condition as it's delivered, 3% transaction service charge will be applied and deducted from your refund. Please keep in mind, buyer is responsible for returning shipping cost and packing it back into original condition.

PGM does not accept returns or exchange after 14 days of delivery. All return or exchanges must be made within 14 days of delivery.

To qualify for any return or exchange, please email or fax your written request, our friendly customer representative will assist you! 
Please note: No return or exchange will accept through phone call or walk-in without making appointment or without written request. PGM reserves the right to refuse any return or exchange.